> For the complete documentation index, see [llms.txt](https://docs.archera.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archera.ai/help-center/user-guide/invite-users.md).

# Invite Users and Onboarding Troubleshooting

## Inviting Users to Your Archera Organization

To invite users to your Archera account, follow these steps:

1. Click on the selection arrow next to your organization name
2. Click on "Organization Settings"
3. Click on "Users"
4. Click on "Invite Members"
5. Enter the email address for the user you wish to invite
6. Click "Submit"

## Onboarding Troubleshooting

If you are an invited user and are stuck in onboarding or your organization looks incorrect:

### Verify the Invite

Ask the sender or admin of the Archera organization if the invite has been sent. You can check the settings page to confirm.

### Email Address Issues

If the invite was sent to an alias or secondary email address instead of your primary account email, the connection may not work properly. In this case:

* Request a new invite to your primary email address
* Do not attempt to sign in with another email address, as this will not link you to the account
* If you've already created an account with the wrong email, contact support to remove the incorrect account

## Related Resources

* [How do I remove or add a user to my Archera account?](/help-center/user-guide/add-remove-users.md)
* [Settings & Integrations - Section Overview](/help-center/user-guide/settings-integrations.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.archera.ai/help-center/user-guide/invite-users.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.