> For the complete documentation index, see [llms.txt](https://docs.archera.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.archera.ai/api-reference/beta-api/support-beta.md).

# Support (Beta)

File bugs and feature requests reported by a user

## File a bug the user reported

> Files an ARS Bug from a user's report. The agent files without asking the user to confirm, so the team hears about defects the user would not have bothered to report. Repeats are triage's job to merge; each organization is capped per day.

```json
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```

## File a feature request the user asked for

> Files an ARS Feature Request from a user's ask. Call this only when the user wants a capability the platform does not have. Repeats are triage's job to merge; each organization is capped per day.

```json
{"openapi":"3.0.2","info":{"title":"Archera.ai Beta API","version":"v1.0.0"},"tags":[{"name":"Support (Beta)","description":"File bugs and feature requests reported by a user"}],"paths":{"/beta/v1/org/{org_id}/support/feature-requests":{"post":{"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"$ref":"#/components/schemas/FiledRequest"}}}},"400":{"description":"Bad request","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"401":{"description":"Unauthorized","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"403":{"description":"Forbidden","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"404":{"description":"Not found","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"405":{"description":"Method not allowed","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"409":{"description":"Conflict","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"422":{"$ref":"#/components/responses/UNPROCESSABLE_CONTENT"},"500":{"description":"Internal server error","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ApiErrorResponse"}}}},"default":{"$ref":"#/components/responses/DEFAULT_ERROR"}},"requestBody":{"required":true,"content":{"application/json":{"schema":{"$ref":"#/components/schemas/FeatureRequestArgs"}}}},"tags":["Support (Beta)"],"summary":"File a feature request the user asked for","description":"Files an ARS Feature Request from a user's ask. Call this only when the user wants a capability the platform does not have. Repeats are triage's job to merge; each organization is capped per day."}}},"components":{"schemas":{"FiledRequest":{"type":"object","properties":{"status":{"type":"string","description":"`created` when a ticket was filed, `rate_limited` when the org hit its daily cap, `not_filed` when filing is disabled in this environment."},"ticket_key":{"type":"string","description":"ARS key of the filed ticket."},"ticket_url":{"type":"string","description":"Link to the filed ticket."},"reason":{"type":"string","description":"Why nothing was filed."}},"required":["status"],"additionalProperties":false},"ApiErrorResponse":{"type":"object","properties":{"message":{"type":"string"},"detail":{"nullable":true},"code":{"type":"string","nullable":true},"url":{"type":"string","nullable":true},"timestamp":{"type":"string"},"type":{"type":"string"}},"required":["message","timestamp","type"]},"Error":{"type":"object","properties":{"code":{"type":"integer","description":"Error code"},"status":{"type":"string","description":"Error name"},"message":{"type":"string","description":"Error message"},"errors":{"type":"object","description":"Errors","additionalProperties":{}}},"additionalProperties":false},"FeatureRequestArgs":{"type":"object","properties":{"summary":{"type":"string","minLength":1,"maxLength":200,"description":"One-line ticket title."},"user_verbatim":{"type":"string","minLength":1,"maxLength":2000,"description":"The user's own words, quoted. Do not paraphrase."},"problem":{"type":"string","minLength":1,"maxLength":4000,"description":"The problem this solves, and who hits it."},"desired_behavior":{"type":"string","minLength":1,"maxLength":4000,"description":"What the user wants, high level. Not a spec."},"business_value":{"type":"string","minLength":1,"maxLength":4000,"description":"Why it matters: friction removed, time saved, deal context."}},"required":["business_value","desired_behavior","problem","summary","user_verbatim"],"additionalProperties":false}},"responses":{"UNPROCESSABLE_CONTENT":{"description":"Unprocessable Content","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}},"DEFAULT_ERROR":{"description":"Default error response","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Error"}}}}}}}
```


---

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